Our Returns Policy
On-line customers will receive a Return Form and instructions with their shipment explaining how to return items directly to our Returns Center in Fremont. The process for returning eNetStars.com merchandise, using the form included in your shipment, is to:
- Enter Purchase Order#, description and the quantity being returned on Return Form attached to the packing list
- Indicate the reason for your return using one of our codes. Please be as specific as possible to help us serve you better.
- Once completed, tear off the Return Form and enclose it in the original shipping package. Keep the top portion (Packing List) for your records.
- Securely pack items and seal the package. Apply our return label, located below the Return Form, to the exterior of the package. Remove any other shipping labels.
- Return to: 46747 Fremont Blvd., Fremont CA 94538
- Please note: We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost in transit. We strongly suggest that you insure you package.
- Upon receipt of your return, we'll promptly process it, and credit your account or refund you money. eNetStars.com customers are encouraged to return products to us via mail. Refunds for credit card or commercial account purchases will be credited to the original credit account number used at the time of purchase. Allow time for the credit to appear in your second billing cycle after the return. Refunds of purchases made by personal or business check or money order will be made by check usually within 14 days after the return.
Most merchandise may be returned for exchange or refund for a period of 30 days from the date of our shipment to you. Merchandise must be returned in new and resalable condition, in original cartons with original packing, accessories, guarantees and instructions and must be accompanied by a completed Return Form.. Opened software that is not defective may not be returned. Kits are shipped in manufacturer-sealed packages. We will not accept returns of any kits that have been opened. Please refer to the manufacturer's return policy or warranty for kits that are defective or have missing parts. Return issues on lease transactions are governed by the lease agreements.
Note: Returns that are not made as set out above will be sent back or rejected and no refund or credit will be processed.
Canceling an Order
In the event that you need to cancel an order placed online, please call 1-866-611-3101. If we are unable to stop your order from being shipped, you may return it using the procedures listed above.
Damaged or Lost Items
If you receive cartons that are visibly damaged, please note the damage on the carrier's freight bill or receipt. Be sure to obtain a copy. Once received, keep the original carton, all packing materials and parts intact. Please contact our Customer Service Department at 1-866-611-3101 within 10 calendar days after receiving a damaged shipment, or as soon as you determine that a shipment is lost.
Some products sold by eNetStars.com come with a limited warranty or software license provided by a third-party manufacturer or vendor. All merchandise which does not include a warranty and/or software license by the manufacturer, vendor, or eNetStars.com is sold AS IS, without warranty. eNetStars.com makes no other warranties of any kind, express or implied, including any warranty of merchantability or fitness for a particular purpose with regard to the merchandise. Products which have been subject to misuse (including static discharge), neglect, accident or modification, or which have been soldered or altered during assembly and are not capable of being tested are excluded from any warranty by eNetStars.com. eNetStars.com shall have no liability to customer or any other person or entity with respect to any liability, loss or damage arising out of or connected with the merchandise including, but not limited to, any claim for incidental or consequential damages, regardless of any warranty included with the merchandise. Please refer to the manufacturer's or vendor's warranty included with the merchandise to determine the remedies available in the event of a defect in materials or workmanship. .
Some states do not allow exclusion of or limitations on implied warranties, such as warranties of merchantability or fitness for a particular purpose or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. In addition, you may have other rights which vary from state to state.
Our knowledgeable customer service representatives are ready to answer any questions about your order. For assistance, 1-866-611-3101 between 9 a.m. to 5.00 p.m., Monday through Friday Pacific Standard Time (certain holidays excepted).
Many specific products offered in the eNetStars.com Catalog or on this web site are covered by a manufacturer's warranty. A copy of a specific warranty, where one is offered by a warrantor, will be made available for inspection before sale, upon specific request by our Catalog Number. Call our Technical Support Line at 1-866-611-1301 or write to
eNetStars.com, 46747 Fremont Blvd., Fremont CA 94538. A copy of the warranty will be mailed to you, or transmitted to any fax machine you designate.
eNetStars.com cannot be liable for pictorial or typographical inaccuracies. All product specifications which include dimensions, are subject to change without notice. Prices shown are cash prices in U.S. dollars and are subject to change without notice. Shipping and Handling fees also are subject to change without notice. We reserve the right to limit quantities.
eNetStars.com Reserves the Right to Bar Automated Monitoring
Use of any robot, spider, web crawler, automated query device, or other automatic device, or manual process to monitor or copy our web pages or the content contained herein without our prior express written permission is prohibited. Use of any device, software or routine to interfere or attempt to interfere with the proper working of the eNetStars.com site or any transaction being conducted on our site is also prohibited. Much of the information on our site is updated on a real time basis and is proprietary or is licensed to
eNetStars or third parties. Copying, reproducing, altering, modifying, creating derivative works, or publicly displaying any content from our website without the prior express written permission of eNetStars.com or the appropriate third party is prohibited.
All information provided on this web-site is subject to change without notice. eNetStars.com has made every effort to make this web-site helpful and accurate. However, due to the open nature of this web-site, and the potential for errors in the storage and transmission of digital information, eNetStars.com does not warrant the accuracy of information obtained from this web-site. All materials posted on this site are "as is" and without warranties express or implied. eNetStars.com disclaims all warranties including the implied warranty of merchantability and fitness for a particular purpose. eNetStars.com does not warrant that functions contained on this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the servers are free of viruses or other harmful components. eNetStars.com does not warrant or represent the use of the materials on this site in terms of their correctness, accuracy, reliability, or otherwise.