Shipping Terms and Conditions

Our Shipping and Handling Rates
See the chart for shipping and handling charges on your order. Delivery time information is included below.








2nd Day



$.00 to $9.99

$ 2.50
$ 3.50
$ 4.50
$ 7.00

$ 7.50
$ 8.50



Note: Sorry, we are not able to ship Two-Day or Overnight/Saturday deliveries to a P.O. Box number, postal route address . Depending on size and weight, some exceptions may apply for Economy Ground shipments. Separate shipping & handling charges apply to each destination. Sorry, we are not able to accept C.O.D. orders. Add $10 to rates stated above for Two-Day, Standard Overnight and Priority Overnight/Saturday. Subject to carrier service availability to your location.

How to Ship & Delivery Time Expectations

For second day delivery orders and overnight delivery orders, our goal is to ship most in-stock orders the same day when placed by 2:00 p.m. (Central Time) Monday - Friday (holidays excluded). For orders requesting delivery by Economy Ground, we'll ship most in-stock orders by the next Business day (typically 24 - 48 hours from receipt and credit approval of order). Fraud prevention, credit approval, order volume, system problems, weather conditions, and other variables can affect processing, however. Sunday and holiday shipments/deliveries are not available at this time. Orders placed on weekends and holidays will be shipped the following week pending payment authorization. Choose from one of our low-cost shipping and handling options below.

  • Economy Ground
  • With our value-priced ground service, expect delivery within four to seven business days from shipment date. See our shipping and handling chart above for rates.

  • Two-Day
  • In a hurry? Just place your order for in-stock items by 2 p.m. (Central Time) Monday-Friday (holidays excluded) and if there are no unforeseen delays, we'll ship it the same day. While we cannot make promises for the carrier, delivery should be made within two business days of the shipping date. (Note: some carriers require three-day delivery to certain destinations.) Please include a delivery address, where someone can accept the shipment during normal business hours. See our shipping and handling chart above for rates.

  • Overnight / Saturday
  • Choose one of our overnight services, if you need an item ASAP. Just place your order for in-stock items by 2 p.m. (Pacific Time) and specify Standard Overnight delivery (approx. 3 p.m. delivery) or Priority Overnight delivery (approx. 10:30 a.m. delivery) the next business day. Saturday delivery (approx. 11:00 a.m.) available for in-stock orders placed by 2 p.m. Friday(holidays excluded). Delivery times may vary for some shipment destinations, or during severe weather conditions. Other factors can cause delays, as stated above. Certain delivery options may not be available in some areas. Sunday and holiday shipments/deliveries are not available at this time. Please include a delivery address, where someone can accept the shipment during normal business hours. See our shipping and handling chart above for rates.

    Sales Tax

    Because eNetStars does business in all 50 states and collects and remits sales tax as required by law, also currently collects and remits sales tax based on the destination of your order.

    About Ordering from

    Our Returns Policy  †

    On-line customers will receive a Return Form and instructions with their shipment explaining how to return items directly to our Returns Center in Fremont. The process for returning merchandise, using the form included in your shipment, is to:

    1) Enter catalog number, description and the quantity being returned on Return Form attached to the packing list

    2) Indicate the reason for your return using one of our codes. Please be as specific as possible to help us serve you better.

    3) Once completed, tear off the Return Form and enclose it in the original shipping package. Keep the top portion (Packing List) for your records.

    4) Securely pack items and seal the package. Apply our return label, located below the Return Form, to the exterior of the package. Remove any other shipping labels.

    5) Return to: 46747 Fremont Blvd., Fremont, CA 94538

    6) Please note: We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost in transit. We strongly suggest that you insure you package.

    7) Upon receipt of your return, we'll promptly process it, and credit your account or refund you money. customers are encouraged to return products to us via mail. Allow time for the credit to appear in your second billing cycle after the return. Refunds of purchases made by personal or business check or money order will be made by check usually within 14 days after the return.

    Most merchandise may be returned for exchange or refund for a period of 30 days from the date of our shipment to you. Merchandise must be returned in new and resalable condition, in original cartons with original packing, accessories, guarantees and instructions and must be accompanied by a completed Return Form. Defective software may only be exchanged for the same title within 30-days from the date of shipment to you (no returns accepted; not refundable). Opened software that is not defective may not be returned. Kits are shipped in manufacturer-sealed packages. We will not accept returns of any kits that have been opened. Please refer to the manufacturer's return policy or warranty for kits that are defective or have missing parts. Return issues on lease transactions are governed by the lease agreements. † Note: Returns that are not made as set out above will be sent back or rejected and no refund or credit will be processed.

    Canceling an Order

    In the event that you need to cancel an order placed online, please call 1-866-611-3101. If we are unable to stop your order from being shipped, you may return it using the procedures listed above.

    Damaged or Lost Items

    If you receive cartons that are visibly damaged, please note the damage on the carrier's freight bill or receipt. Be sure to obtain a copy. Once received, keep the original carton, all packing materials and parts intact. Please contact our Customer Service Department at 1-866-611-3101 within 10 calendar days after receiving a damaged shipment, or as soon as you determine that a shipment is lost.

    Product Warranties

    Some products sold by come with a limited warranty or software license provided by a third-party manufacturer or vendor. All merchandise which does not include a warranty and/or software license by the manufacturer, vendor, eNetStars, or is sold AS IS, without makes no other warranties of any kind, express or implied, including any warranty of merchantability or fitness for a particular purpose with regard to the merchandise. Products which have been subject to misuse (including static discharge), neglect, accident or modification, or which have been soldered or altered during assembly and are not capable of being tested are excluded from any warranty by shall have no liability to customer or any other person or entity with respect to any liability, loss or damage arising out of or connected with the merchandise including, but not limited to, any claim for incidental or consequential damages, regardless of any warranty included with the merchandise. Please refer to the manufacturer's or vendor's warranty included with the merchandise to determine the remedies available in the event of a defect in materials or workmanship. The products we sell are not authorized for use as critical components in human implantable devices, or life support devices or systems. A critical component is any component of a human implantable device, a life support device or system, whose failure to perform can be reasonably expected to cause the failure of the implant, life support device or system, or to affect its safety or effectiveness.

    Customer Service

    Our knowledgeable customer service representatives are ready to answer any questions about your order. For assistance, 1-866-611-3101 between 9 a.m. to 5:30 p.m., Monday through Friday, Pacific Time (certain holidays excepted).

    Manufacturers' Warranties

    Special Note cannot be liable for pictorial or typographical inaccuracies. All product specifications which include dimensions, are subject to change without notice. Prices shown are cash prices in U.S. dollars and are subject to change without notice. Shipping and Handling fees also are subject to change without notice. We reserve the right to limit quantities.

    Web-site Disclaimer

    All information provided on this web-site is subject to change without notice. has made every effort to make this web-site helpful and accurate. However, due to the open nature of this web-site, and the potential for errors in the storage and transmission of digital information, does not warrant the accuracy of information obtained from this web-site. All materials posted on this site are "as is" and without warranties express or implied. disclaims all warranties including the implied warranty of merchantability and fitness for a particular purpose. does not warrant that functions contained on this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the servers are free of viruses or other harmful components. does not warrant or represent the use of the materials on this site in terms of their correctness, accuracy, reliability, or otherwise.

    All Prices Subject to Changes Without Prior Notice

    It is our intent that online prices (excluding shipping and handling) match U.S. in-store prices for the same merchandise on a daily basis at participating stores (excluding states and territories outside the contiguous 48 United States, such as Alaska, Hawaii and Puerto Rico.) However, all merchandise may not be available at all stores and all stores may not participate in all sales promotions. Also, due to special in-store only promotions, online prices may be higher than in-store prices during these promotional periods. We recommend you call the store to confirm product availability and price. Pricing and availability may vary outside the 48 contiguous United States.

    Copyright © 2000 eNetStars Corporation. All rights reserved.